Questions about Delivery

We ship to hundreds of countries worldwide. In a very small number of cases where we are unable to ship to a country, it's normally due to the ability of our couriers or payment processing partners in that territory, or the availability of other services that we require to operate in that country effectively.

The list of countries we ship to may change, and the general trend is towards increasing the number of countries that we ship to as the internet opens up new markets.

We are unable to offer to ship to a country on a one-off basis, or change territories by request. The countries we can ship to are shown in the checkout section when placing an order.

We ship to most countries worldwide. Here is the list of countries we ship to currently (subject to change):

Andorra, Argentina, Australia, Austria, Belgium, Bulgaria, Canada, Cabo Verde, China, Costa Rica, Croatia, Czech Republic, Denmark, Egypt, Estonia, Falkland, Islands, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guernsey, Hungary, Iceland, Indonesia, Ireland, Isle of Man, Israel, Italy, Japan, Jersey, Kenya, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mexico, Monaco, Netherlands, New Caledonia, New Zealand, Norfolk Island, Norway, Poland, Portugal, Romania, San Marino, Senegal, Serbia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, United Kingdom, United States, United States Minor Outlying Islands, Uruguay

If your country isn't showing in the list, sadly, we cannot ship to this location.

Most orders are printed the same working day they are placed. Our operating hours are Monday-Friday and so any orders placed outside of these times should be processed the next working day. 

Any dispatch and delivery time projections provided by us are estimates only, and may be affected by public, bank or international holidays, or delays outside of our control.

The turnaround time on an order depends on where your order is being sent to. Once you've placed your order, you should receive an email confirmation including an estimated delivery date for your order.

All orders destined for the EU are customs-free up to a value of €150.

When ordering products for delivery outside of the UK, depending on the destination, you may be subject to import duties and taxes which are levied once the products reach the specified delivery location.

Any additional charges for customs and/or import clearance and other handling charges must be paid by you, as we have no control over these charges.

All orders are shipped in sustainable, eco-friendly packaging, designed with the environment in mind and made with natural materials. They are rip-proof, splash-proof mailers made from paper, decorated with a fun design that can be coloured in or upcycled. Large orders come in cardboard boxes sealed with environmentally friendly tape.

We don't include receipts in the bags so they are perfect for gifting.